Frustrated and confused passengers on the Red Line consult a CTA worker.
Frustrated and confused passengers on the Red Line consult a CTA worker after a separate transit official ushered people off of the train following an unauthorized person on the southbound tracks. Michael Gerstein for WBEZ
Frustrated and confused passengers on the Red Line consult a CTA worker.

Reset with Sasha-Ann Simons

WBEZ surveyed nearly 2,000 CTA riders about their woes

Nearly 90% of survey takers experienced a delay in the past month.

Frustrated and confused passengers on the Red Line consult a CTA worker after a separate transit official ushered people off of the train following an unauthorized person on the southbound tracks. Michael Gerstein for WBEZ
By Lynnea Domienik

Late buses, ghost buses and general hygiene: these are just a few of the concerns riders shared with WBEZ about traveling on the CTA these days.

Nearly 2,000 riders shared their public transit worries with WBEZ. WBEZ aggregated these concerns and presented them to the head of the Vice President of the CTA.

Reset hears more about the process of putting this together, analyzing the data, and how the CTA responded to riders’ concerns.

GUESTS: Cassie Walker Burke, WBEZ external editor

Courtney Kueppers, WBEZ digital producer & reporter

More From

Reset with Sasha-Ann Simons

Frustrated and confused passengers on the Red Line consult a CTA worker.
Frustrated and confused passengers on the Red Line consult a CTA worker after a separate transit official ushered people off of the train following an unauthorized person on the southbound tracks. Michael Gerstein for WBEZ
Frustrated and confused passengers on the Red Line consult a CTA worker.

Reset with Sasha-Ann Simons

WBEZ surveyed nearly 2,000 CTA riders about their woes

Nearly 90% of survey takers experienced a delay in the past month.

Frustrated and confused passengers on the Red Line consult a CTA worker after a separate transit official ushered people off of the train following an unauthorized person on the southbound tracks. Michael Gerstein for WBEZ
By Lynnea Domienik

Late buses, ghost buses and general hygiene: these are just a few of the concerns riders shared with WBEZ about traveling on the CTA these days.

Nearly 2,000 riders shared their public transit worries with WBEZ. WBEZ aggregated these concerns and presented them to the head of the Vice President of the CTA.

Reset hears more about the process of putting this together, analyzing the data, and how the CTA responded to riders’ concerns.

GUESTS: Cassie Walker Burke, WBEZ external editor

Courtney Kueppers, WBEZ digital producer & reporter

More From

Reset with Sasha-Ann Simons